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View Full Version : Vista can ping but not surf

VeeDubbs
10-16-2007, 12:14 PM
Previously posted in the networking section - just hoping to get some more input from other people!

Hi all -

I work at a small private college and have had 4 students come to the helpdesk with the same issue within the past 4 days. All Windows Vista laptops. One of my colleagues says the first student machine he saw this on he did a system restore to a week ago and that seemed to fix the issue. The rest either did not have a restore point or the restore did not work.

All can connect to our wired or wireless networks; meaning they get a valid IP, they can ping on and off campus and they can complete a tracert. However, with being able to do all of this, they cannot surf. We tried multiple browsers with no luck.

So far I have tried the following: removing and reinstalling the NICs from device manager and reinstalling the TCP stack with

netsh int ip reset

This comes back saying the reset was successful - please reboot. We reboot and the issue is still there.

Has anyone come across this? Is there a fix?

Thanks!
SippieCup
10-16-2007, 01:49 PM
try disabling ipv6, it probably wont do anything but i remember my 360 not being able to get on live because my computer was on... turning off ipv6 fixed it somehow.
VeeDubbs
10-16-2007, 02:45 PM
SippieCup - I have already tried this - forgot to put that in the post though! Assuming turning off IPv6 is just getting to the properties of the adapter and removing the checkbox next to ipv6.

While I'm here - I should also mention I have already tried this command

netsh winsock reset

to try resetting winsock. that did not work either.

Anyone else have a suggestion?!?
techie81
10-16-2007, 03:52 PM
netsh winsock reset

netsh int ip reset

reboot
VeeDubbs
10-16-2007, 04:50 PM
netsh winsock reset

netsh int ip reset

reboot

I've tried both of those....
Grimmda
10-16-2007, 04:55 PM
Ok, have any web proxies?

We use an autoconfig url where I work and its a very old proxy config that would load balance users from one to the other, and that process would lose authentication and vista couldn't surf.

We pointed it to a non load balancing proxy and it works great now.
techie81
10-16-2007, 05:03 PM
I've tried both of those....

Sorry, I see that now. :(

I think I ran into this issue and the only fix I could come up with was a fresh install. If I come up on anything I will post back.
Jstamsek
10-16-2007, 05:58 PM
Interesting. I was just thinking about this issue. I have been running Vista Home Premium x86 since May. In the last month or so, I've noticed my net connection loses the ability to surf the net completely. My instant messages still work so that's what strikes me as odd. I was wondering if there was a windows update that messed with a protocol or something similar. I have since reinstalled windows 3 weeks ago and 2 weeks into that, the problem began again.
However, I never had an issue with my laptop that was connected wirelessly, but that stared acting up last night. What the hell is going on?!?!?!?!

:confused: :mad: :(
calebb
10-16-2007, 06:16 PM
Open a command prompt and run:

nslookup www.google.com

Does it resolve?

Sounds like a nameserver connectivity issue....
techie81
10-17-2007, 08:25 PM
Had the same issue as the op, other computers on the network worked fine, main comp could not see the internets. I restarted my router and BAM worked fine. Try it out...
Italix
10-17-2007, 11:15 PM
you could also try resetting the whole TCP/IP

netsh int ip reset resetlog.txt