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View Full Version : Help on BSOD: Kernel_APC_Pending_During_Exit


Slartibartfast
01-23-2007, 12:13 PM
When I booted my PC this morning I received this friendly BSOD. It occurred while
Windows was loading, but before reaching the desktop. The system is running Win XP x64 on a Supermicro H8DCE.

This was the stop code:

STOP: 0x00000020 (0x0000000000000000, 0x000000000000FFFE, 0x0000000000000000, 0x0000000000000001)

Followed by a physical memory dump. The system log has four error entries, all of which look exactly like this:

http://img444.imageshack.us/img444/5977/bsoderror1bz.jpg (http://imageshack.us)

I clicked the Help and Support Center link, which gave me this article:

http://img161.imageshack.us/img161/9587/mskb8vd.jpg (http://imageshack.us)

So there is a few issues with this. The article is telling me that it is a permissions issue, which seems odd to me given that the user I was booting as is the administrator. I am also unable to locate the registry key it is telling me to edit. I read the article to mean that I have to search for the reg key for CLSID {555F3418-D99E-4E51-800A6E89CFD8B1D7}, and then use that to determine which application is having permission issues.

When I search for that I can find numerous instances but none that seem to specify any particular application. However each instance is either in a folder called "HWDeviceCustomProperties," or is in a folder with a key of that same name.

I also have not made any changes to the system (hardware or software) in the past few weeks, besides installing a small shareware game.

Any and all help is much appreciated :)

Slartibartfast
01-24-2007, 10:06 AM
Any ideas?

der_jackal
01-24-2007, 12:36 PM
Actually you've got two different things going on. Your Event Log enteries aren't for the Bug Check. ;)

Your BSOD is caused by this (http://msdn2.microsoft.com/en-us/library/ms793537.aspx). Given Windows was at its start up phase, it's possible that the BSOD happened before Event Logging was started on the OS so that may explain why there wasn't an Event for the BSOD.

And on the other side, those Event Log Failures are sadly common, but not nearly fatal.

If you've got small / kernel memory dumps of the BSOD, post them here and I'll have at least a quick peek.