Mournblade
10-24-2006, 04:14 AM
I am currently in a dispute with the company that sold me my Television/finance firm and need professional opinion about a replacement TV. Since a link to this thread will be provided to the relevant parties I would like you to keep it clean and professional. This is not a thread to flame or recommend finance parties: It's about a comparable replacement system. Thanks.
History
I bought a TV 2 years and 10 months ago on finance the cost was £1010. The TV was a 32PW9308 system, part of the PixelPlus range of Philips TV's. It was very good system with intuitive controls and an excellant picture. The only downside according to reviews was the audio was only virtual dolby, but since I run through a seperate amp that didn't bother me at all.
I bought it after seeing a friends 32PW9xxx system and was blown away by the quality.
My cat was sick on the TV one day. I cleaned most of it off the TV, but some had got in. My coverplan covered accidents and this fell under that. Engineers came out, looked at the TV, tried fixing it on site but eventually decided it needed to go back to base to be fixed.
I was given a covernote and the TV was taken away. A couple of weeks later a letter arrived containing a voucher for £399.99. Apparently the TV was beyond repair and since a replacement couldn't be found this was what they deemed was necessary to purchase a new one. To quote the letter: "The value of the Voucher represents the retail price of the equivalent specification Television and may differ from your original purchase price."
My finance company had this to say when I contacted them: "[...] the amount issued to you will allow you to purchase a Philips 32PW670D 32''TV. We have been informed that this is the new model of the set you originally had and that it is of the same specifications".
A simple google search (or visit to the Philips website) will reveal that the above model is non-existant.
So the questions are: In your view, what would you feel a replacement TV would be and what you feel is a fair replacement given nearly 3 years depreciation. Also it would help if you give an idea of your relevant background to make this decision (if you work in the AV trade, etc).
Thanks very much,
Graham Reeds.
History
I bought a TV 2 years and 10 months ago on finance the cost was £1010. The TV was a 32PW9308 system, part of the PixelPlus range of Philips TV's. It was very good system with intuitive controls and an excellant picture. The only downside according to reviews was the audio was only virtual dolby, but since I run through a seperate amp that didn't bother me at all.
I bought it after seeing a friends 32PW9xxx system and was blown away by the quality.
My cat was sick on the TV one day. I cleaned most of it off the TV, but some had got in. My coverplan covered accidents and this fell under that. Engineers came out, looked at the TV, tried fixing it on site but eventually decided it needed to go back to base to be fixed.
I was given a covernote and the TV was taken away. A couple of weeks later a letter arrived containing a voucher for £399.99. Apparently the TV was beyond repair and since a replacement couldn't be found this was what they deemed was necessary to purchase a new one. To quote the letter: "The value of the Voucher represents the retail price of the equivalent specification Television and may differ from your original purchase price."
My finance company had this to say when I contacted them: "[...] the amount issued to you will allow you to purchase a Philips 32PW670D 32''TV. We have been informed that this is the new model of the set you originally had and that it is of the same specifications".
A simple google search (or visit to the Philips website) will reveal that the above model is non-existant.
So the questions are: In your view, what would you feel a replacement TV would be and what you feel is a fair replacement given nearly 3 years depreciation. Also it would help if you give an idea of your relevant background to make this decision (if you work in the AV trade, etc).
Thanks very much,
Graham Reeds.